Frequently Asked Questions

Answers to the questions B2B buyers ask most about our POS hardware, OEM/ODM customization and global shipping.

QAre you a factory or a trader? And how long is the quality warranty period?

We are a manufacturer integrating industry and trade. Welcome to visit our company. We offer a 24-month long-term warranty.

QCan I add my LOGO to the product?

Yes. We support on-demand customization, including LOGO customization, color customization, and appearance/size customization.

QWhat can be customized?

Brand labeling (OEM/ODM), system pre-installation, and hardware configuration adjustments to meet your specific business needs.

QWhat certifications do your products have?

Our products comply with CE (EU) and RoHS, ensuring smooth customs clearance.

QWhat are your modes of transportation?

We usually choose the appropriate mode of transportation (sea, air, or land) according to the conditions of the goods, or we can arrange the mode of transportation according to your requirements.

QWhat is your minimum order quantity (MOQ)?

MOQ depends on the model. We support small trial orders for standard products, while OEM/ODM projects are quoted per configuration and quantity.

QHow long is the lead time?

Standard products usually ship within 7–15 days. Customized/OEM orders typically take 20–35 days depending on configuration and order quantity.

QDo you provide technical support and documentation?

Yes. We provide datasheets, SDK/API where applicable, and remote technical support; on-site support is available for large deployments.

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